Who We Are

WE ARE MORRIGAN

Our commitment for clients’ success is based on set of core values.Some of the core values are joyful effort, integrity, and service.

Established in 2007, Morrigan is growing into a leading one-stop market research and service quality consulting in Indonesia..

We offer comprehensive services for Retail, Banking, Telecommunication, F&B, FMCG, Health & Beauty, Automotive, Hospitality Industry and other several industries.

Our Vision is to assist our clients to turn data into valuable customer insights

Our mission is to provide systematic data collection approach, data analytics methodology, and consulting expertise to enhance customer experience and get valuable business insights.

Our commitment for clients’ success is based on set of core values. Some of the core values are joyful effort, integrity and service. Those core values blend in our heart and mind to deliver professional services that enriched with experience and competencies in various type of organization.

Address : Sampoerna Strategic Square, South Tower 18th Floor, Jl. Jend. Sudirman Kav 45-46, Jakarta 12930, Indonesia

Phone : +62-21-5750477

Email : consulting@morrigan.co.id

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Completed Projects

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User Worldwide

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Award Winner

TESTIMONIALS

Check what’s our client Say about us

Morrigan telah menyelesaikan beberapa pekerjaan konsultasi dan riset khususnya bidang service & process improvement di Bank Mandiri dengan baik dan tuntas. Morrigan secara proaktif telah menyediakan layanan solusi kepada CCG dan User

Sri Metti Sundawati

Total Quality Improvement Department - Customer Care Group

Melalui pendekatan audit dan riset, Morrigan telah membantu kami untuk memiliki sistem manajemen yg lebih baik dan mengedepankan continuous improvement.

Heru Cakra Nasution, MBA, CSM

Direktur

Morrigan telah membantu kami melakukan penyusunan KPI berdasarkan prinsip Balanced Score Card dengan memasukkan komponen Service Excellence. Hal ini telah membantu memberikan arahan yang jelas untuk penentuan bobot KPI ke depannya secara lebih terstruktur dan berdasarkan urutan prioritas.

Winnie Rahmi Maulidya

Corporate Secretary

Morrigan telah membantu Mercedes Benz Indonesia untuk melakukan penilaian terhadap dealer-dealer yang berpartisipasi dalam Service Excellence Sales Process Contest tahun 2015 & 2016 dengan metode mystery shopping, role play audit dan observasi. Morrigan telah menyelesaikan pekerjaan secara tepat waktu dan memberikan penyajian Executive Summary yang profesional serta sesuai kebutuhan kami.