Mystery Shopping help organizations to measure their service level by identifying their strength and weakness in customer service.
As Indonesia Mystery Shopper Provider, Morrigan is committed to provide the “True Picture” of your customer experiences. By delivering information from your customer’s eyes, Mystery Shopping will help you ensuring quality of service delivery and enhancing customer loyalty.
Shoppers will anonymously evaluate customer experience values. Before conducting their evaluations, our shoppers will be equipped with instructions, briefing and training for each project. Our shoppers are well trained to observe in details every step of service, from start to finish. Supported with informative and insightful report, Mystery Shopping is used as an effective feedback tool to evaluate training and coaching.
The final purpose in mystery shopping is to help you get competitive advantage in customer service experience and achieve increased sales volume. With our solid teams, we believe we can work together to design mystery shopping program based on organization’s need. We also commit to provide continual support by evaluating your program’s objective and specifications from time to time to achieve program enhancement.